Business IT Group instant support around the clock
With immediate telephone support from the Business IT Group Helpdesk team, more than 80% of technology problems can be resolved without a technician visit.
Our Helpdesk services give small businesses affordable access to the responsive support that larger enterprises have long enjoyed. You can call the Helpdesk anytime around the clock, with no need to wait or make an appointment. Our team has the experience and training to resolve 80% of issues quickly, without scheduling an on-site visit.
Business IT Group Helpdesk benefits include:
- Minimal downtime: Get immediate help with all types of computer issues, including general troubleshooting, viruses, spyware, handheld device configuration, wireless network applications, software installations, peripheral installation, network security and more.
- SLA-guaranteed escalations: If the first person you talk to can’t solve your problem, a senior analyst will be called. If that analyst can’t resolve it remotely, an engineer will respond in person within the time frame defined by your service level agreement.
- Monthly reports: Useful monthly reports identify trends in your company’s Helpdesk usage and pinpoint areas for improvement, such as faulty hardware or employees who need additional training.
Helpdesk services are included in all Business IT Group Managed Services packages.
Contact us today for more information.